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FAQ
I have tracks and can I use your Roman shades?

If you have lifting tracks, it is available, we support only processing the curtain, about the price, you can contact our customer service. If you have installed the roman rod or slide track, it is not available. Roman shade requires specific track, you can purchase from us directly.

What size does Roman shade support?

The width range of flat shaped Roman shades is from 14 inch to 67 inch, height is no limited, as long as in bearing limits. The minimum width of fan shaped roman shades is 18 inch, height must be above 1.7 times of width that can be made.

NOTE: we will resend you new replacement if the parcel damage or not receive ,But pls feedback the this information to lacal courier copmay which do delivery to you ,and do ask them to record and reply. it is the first important step to ask for claim online and then pls email us with pictures of broken packing. if local post office didn't do record ,we can't resend new replacement or refund
SF local number: 001 855 901 1133 (US)
UPS local number:18007827892(US)
DHL local number:1-800-225-5345 (US)/1-954-888 7000

Our windows are open inside, can I choose the roman shades?

If you install flat shaped Roman shades, track needs to be installed above 10 inch distance from window frame, to avoid opening window. If you install fan shaped Roman shades, track needs to be installed above 20-24 inch distance from window frame, to avoid opening windows.

If our windows are very wide, can I choose Roman shades?

Yes, if your window width is over 67 inch, you can divide the shade into two pieces or multi- Roman shades side by side, if you want to know the information, you can ask our customer service for design sketch.

Can Roman shades be made into double sides?

Sorry, we only supports to process single layer Roman shades, and if you like, you can add lining.

How to clean Roman shades and can it shrink?

Take the curtain away from the track, don’t need to remove the track. Pure cotton and cotton/linen fabric has some shrinkage rates, you can add some heights for this type fabric, if it can’t, we can add two bordures to cover the curtain to reserve the shrining size.

Can Roman shades black out sun lights?

It is different according to different fabric type, if the fabric is not high level, you can add the lining to black out sun lights, shrinking fabric can not be added lining.

Can I need to purchase accessories?

Our price includes track, lifting system and screws, customers don’t need to purchase other accessories

What circumstances need to add lining?

1. When you have high requirement for Roman shades quality, you can add lining with similar color on the back to cover the back to be even more refined and complete.

2. When you have high requirement for blackout, you can add physical shade cloth as lining. Now professional physical shade cloth on the market is limited by craft which has fewer colors and most beautiful blackout fabrics are basically semi-shade. So in order to achieve the balance between beautiful color and good blackout feature we need to add environmental physics shade cloth in the back.

How is the effect of blackout feature? And what's the main material?

The blackout effect and other features are presented in the products description. So you can find the information in details page. If you want 100% blackout ,Please contact the customer service or email us. Also you can order directly online with lining

How long can I get my Roman shades after I successfully purchased them?

Roman shades are produced according to the order. Although they are standard end products, in order to avoid the situation that customers are not sure how to measure size or details confirmation, our customer service will contact our customers to confirm the specific height, multiple pleating, and etc. Here is the basic process: information confirmation – clipping - top thread – pleated - sewing lines - quality exam – ironing – packing - logistics. Generally speaking, it will takes 2 work days to deliver the goods, and will arrive in destination within 2—13 work days (which is determined by distance).

How about the tax ?

Usually there is no tax ,since we will wrote lowest price with package ,But if it is so serious customs in your country .and there is tax ,Pls pay and sign the parcel, in fact ,everyone has responsibility with tax ,Hope you can understand . if you refuse to sign the parcel since tax , we will not pay anything.

Are all the products available on the site?

Recently, all the products online can be ordered. You can free choose size and also we accept advanced customization. If you see a picture of nice Roman shades or other kinds of Roman shades somewhere, you can send the picture to us. So if you can provide us with enough information, it will help a lot.

What should I do if I forget my password?

In order to protect our customers' benefits, we can not see your passwords. So if you do forget your passwords, please log in register page, and click "Forget Password", the system will automatically send your passwords by emails. Or you can log in "Forget Password" to change the passwords, and make sure your benefits.

Do you offer any super delivery since I need a curtains in a hurry?

Yes, romanshadesale.com offer super expedited within 8-10 days. You will get the parcel in time.